Terms of Service

Use the platform in good faith, don't break the law with it, pay for the things you buy, and we'll do our best to deliver the service we promised. We may suspend access if you abuse the system, and we may update these terms with reasonable notice. Disputes get resolved in the courts of St. Lucia unless another agreement overrides this.

You must be at least 16 years old (or older, where the law of your country requires it) to use the platform. If you're using it on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

Professional users (operators, admins, client portal members) get additional terms in their engagement or access agreement. Where those conflict with this document, the engagement agreement wins.

You're responsible for keeping your password and any access tokens safe. Don't share them. Use a real email address you control. Tell us promptly at security@mindarchitecturegroup.com if you suspect an account compromise.

We may suspend or terminate accounts that are inactive for an extended period, that have been compromised, or that violate these terms. Where reasonable, we will warn you first.

You agree not to:

• Use the platform to break any law or infringe anyone's rights.
• Upload content that is unlawful, defamatory, harassing, or that infringes intellectual property.
• Attempt to probe, scan, or test the vulnerability of the platform except under our written bug-bounty programme.
• Interfere with another user's access, including by scraping or sending automated traffic at scale.
• Reverse-engineer, decompile, or otherwise try to extract source code from the platform, except to the extent the law explicitly allows it.
• Misrepresent your identity, your organisation, or the source of any content you upload.

Paid courses and consulting engagements are billed through Stripe or Paddle. Prices are shown exclusive of VAT, GST, or sales tax unless stated otherwise. The price you see at checkout is the price you pay, plus any tax required by your jurisdiction.

Self-paced courses: you have a 14-day right of withdrawal from the date of purchase, provided you have not completed more than 25% of the course content. After that, the sale is final. Live engagements and consulting work are governed by the engagement agreement, not this section.

We own (or have licensed) the platform, the course content, the brand, the assessment rubrics, the AI prompts, and the related materials. We give you a limited, non-exclusive, non-transferable licence to use them for your own learning or your organisation's internal use, in line with the engagement you purchased.

You keep ownership of content you upload (assessment answers, written reflections, organisation context). You give us a worldwide, royalty-free licence to use that content to operate the service for you.

Some of our reports and chat replies are produced by third-party large-language models. The output is provided for informational purposes. It is reviewed by a human operator before it reaches a client where the engagement requires it. You should not rely on AI output as the sole basis for high-stakes decisions without consulting a qualified professional.

We do not claim ownership of AI-generated text, but we do not warrant that it is original, accurate, or fit for a particular purpose.

We aim for high availability but do not guarantee uninterrupted access. We may take the platform down for maintenance, security, or legal reasons, with as much notice as the situation allows. Planned downtime is announced on our status channel and by email where the impact is significant.

To the maximum extent the law allows, our aggregate liability to you for any claim arising from or related to the platform is limited to the fees you paid us in the 12 months immediately before the claim, or USD 100, whichever is greater.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data.

Nothing in this section limits liability that cannot be excluded by law (for example, death or personal injury caused by negligence, or fraud).

You can stop using the platform at any time. You can ask us to delete your account and personal data in line with our privacy policy.

We may suspend or terminate access if you materially breach these terms and do not cure the breach within 14 days of written notice, or immediately if the breach is serious enough.

We may update these terms. Material changes will be announced on this page and by email where you have an account. Continued use after the effective date constitutes acceptance. If you do not accept the new terms, you can stop using the platform and request deletion of your data.

These terms are governed by the laws of St. Lucia. Disputes are subject to the exclusive jurisdiction of the courts of St. Lucia, unless a specific engagement agreement says otherwise.

We will attempt to resolve any dispute informally first. Email legal@mindarchitecturegroup.com and we'll respond within 30 days.

Questions about these terms: legal@mindarchitecturegroup.com